We are the company VIPLUXURY s. r. o.

We operate an online marketplace at www.vipluxury.sk.

When providing our services, selling goods and operating our website, we process certain personal data.

The processing of personal data is governed primarily by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – “GDPR”).

I. Processing of Personal Data

1. Processing of Personal Data When Using the Contact Form

If you contact us regarding our products or services, we process the contact details you provide, primarily via the contact form. This may include personal data such as:

• First name
• Surname
• Company name
• Country
• Street
• ZIP code
• City
• Telephone number
• E-mail address

Purpose of Processing

We use this data to contact you regarding our goods and services.

Legal Basis

Processing is based on Article 6(1)(b) GDPR – performance of a contract or steps prior to entering into a contract at your request.

Consequences of Not Providing Data

Without this personal data, we cannot communicate with you for the purpose of concluding a contract for goods or services.

Retention Period

Unless further cooperation is established, we process your personal data for a maximum of five (5) years from our last communication.

2. Processing of Personal Data in Case of Purchase

If you purchase goods or services from us, we process personal data necessary for fulfilling the contract, primarily billing and identification data such as: first name, surname, address, company details (if applicable).

Purpose of Processing

• fulfilment of contractual obligations (delivery of goods or services),
• communication regarding order status, complaints or questions,
• compliance with accounting and tax obligations.

Legal Basis

Processing is based on:

• Article 6(1)(b) GDPR – performance of a contract
• Article 6(1)(c) GDPR – compliance with legal obligations.

Consequences of Not Providing Data

Without this personal data, we cannot conclude or perform a contract with you.

Retention Period

For the duration of service provision and for one (1) month after final delivery of goods or services, unless longer retention is required by law.

3. Newsletter (Marketing Communications)

If you have purchased goods or services from us and have not opted out, we may use your e-mail address to send marketing communications.

Legal Basis

Article 6(1)(f) GDPR – legitimate interest in marketing communications directed to our customers.

Retention Period

Five (5) years from your last purchase. You may unsubscribe at any time via the unsubscribe link or by contacting us at info@vipluxury.sk.

II. Who Has Access to the Data?

Your personal data remains under our control. However, certain service providers may have access to data as necessary for operating our online marketplace, including:

• IT service provider (Onlinesvet s.r.o.)

Personal data is processed exclusively within the territory of the European Union.

III. Additional Information

• Our company has a person responsible for personal data protection.
• We do not carry out automated decision-making or profiling.
• For any questions regarding personal data processing, please contact us at info@vipluxury.sk.

IV. Use of Cookies

Cookies are small text files containing information that are downloaded to your device when you visit our website. Cookies are sent back to the website or to another website that recognises them during subsequent visits.

Cookies perform various functions, such as enabling efficient navigation, remembering user preferences and improving the overall user experience. They may also be used to display advertisements more relevant to your interests.

Types of Cookies We Use

• Essential Cookies: Necessary for operation of the website (e.g. login to secure areas and basic functionality). These cookies cannot be disabled.
• Analytical / Statistical Cookies: Used to recognise and count visitors and analyse how visitors use our website. These cookies help us improve website functionality and are used only with your prior consent.
• Advertising Cookies: Used to track preferences and display relevant advertising based on your interests and browsing behaviour. These cookies are used only with your prior consent.

Please note that third parties (e.g., external service providers) may also use cookies and/or access data collected through cookies on our website.

Further information about cookies can be found in your browser settings, typically in the Developer Tools section.

Consent to cookies is provided via the cookie banner. You may also disable or manage cookies at any time through your browser settings.

V. Your Rights Under GDPR

Under GDPR, you have the right to:

• request information about how your personal data is processed,
• request access to your personal data,
• request correction or updating of inaccurate data,
• request restriction of processing,
• request a copy of your personal data,
• request deletion of personal data in certain circumstances,
• request data portability,
• object to processing based on legitimate interests.

If you believe your data is not being processed correctly, you have the right to lodge a complaint with the supervisory authority or seek judicial protection.

These policies are effective as of 3 May 2022.